FAQs

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Managed IT Frequently Asked Questions

If you have questions about Managed IT Services, don’t worry, you’re not alone.  Here are some questions we get asked often along with their answers.

What are Managed IT Services?

Managed IT Services let you outsource specific IT operations to a specialized service provider, commonly known as a Managed Service Provider or an MSP.  Managed IT Service specifics vary from vendor to vendor, however the primary responsibility is network monitoring, management and problem resolution for your network and IT systems.

Why are Managed IT Services important?

Companies of all sizes in all industries have growing technology needs.  In order to support an increasingly complex IT environment, it’s important to partner with a company that employs experts to help you stay up and running, protected and profitable.

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What sized companies benefit from Managed IT Services?

As a general rule, the minimum number of workstations a company should have before working with us is 10.  For small to mid-sized companies, a Managed IT Service Provider will often act as the outsource IT staff or supplement a small in-house team. Larger companies and enterprises often work with Managed IT Service providers to help fill in gaps, complete projects, perform migrations or augment an in-house IT staff.

What is the cost of Managed IT Services?

Atlas Professional Services delivers customized Managed IT solutions with fully outsourced technology support service at a fixed monthly cost. This pricing structure allows you to budget more accurately for your IT solutions ahead of time and avoid surprises later.

How can Managed IT Services help my business?

Managed IT services help businesses to prevent costly downtime by proactively monitoring your network for issues and remediating them.  Since your network is remotely monitored, your risk of virus, breaches and downtime decreases.  The flat fee can also help you to save hundreds or even thousands compared to the high cost of break-fix IT services.

What happens if we need extra tech help?

When an issue does arise, help desk support is there for you during normal business hours and can keep your employees more productive since they’ll be back up and running in a flash.

Why choose outsourced IT solutions instead of hiring an in-house employee?

According to payscale.com, the median salary of one Information Technology Manager in the United States is $78,734 plus benefits and bonus. With Atlas Professional Services’ managed IT solutions, you get the benefit of an entire team of skilled IT professionals at a fraction of the cost.

Have a question that’s not listed?  Give us a call and we’ll be happy to get you an answer.