Team Member Spotlight: Customer Success Manager Nick Cawein
Welcome to another Atlas Professional Services Team Member Spotlight! Here, you get to know more about our small business IT services staff. Learn about their career backgrounds, business advice, favorite hobbies, music and more – in their own words.
This spotlight is on Customer Success Manager Nick Cawein. Nick joined Atlas in November 2021 as a Systems Engineer. In August 2022, leadership promoted to him Customer Success Manager, helping to ensure exceptional delivery of our small business IT services to clients.
What do you like most about working at Atlas and in small business IT services?
I love working at Atlas because of the culture. It is positive, motivating and I can consider most everyone here a part of my support system. Everyone here wants you to be successful.
What advice would you give someone interested in pursuing a career in small business IT services?
It takes perseverance and the understanding that IT is a consistently evolving industry that you must stay on top of, or you’ll fall behind. It takes a lot of time and effort to be good at understanding technology and how it works in today’s world, in conjunction with the client’s needs/wants.
What’s the biggest work-related challenge you’ve ever faced and how did you overcome it?
At a former job, working with someone who intentionally tested my ability to handle workplace discomfort and tension. I started at the lowest level, letting the colleague know I did not appreciate or tolerate those behaviors and that any further action would be formally reported. I had this conversation with my direct supervisor, who served as the mediator to ensure the message was clear and concise. From there, I completed my time at that organization and left on good terms.
What’s the best piece of personal advice you’ve ever received, and why?
Practice self-awareness as often as possible. Every interaction can be an opportunity to make a difference in your life or even someone else’s life.
What was the first concert you attended?
Winter Jam 2009!
- One word to describe you: Outgoing
- Your Spirit Animal: Parrot
- Favorite Movie: Constantine
- Favorite Song: Cut Em In by Anderson Paak
- Favorite Holiday: Christmas
- Favorite Place: Interactive Museums