Industry-Leading IT Resolution Rates: How Atlas Does It At Atlas Professional Services, we understand that downtime caused by IT issues can significantly impact your business. That’s why we’re incredibly proud of our consistently high first-response service ticket resolution rate. We don’t just answer the phone; we strive to fix your IT problems right away, minimizing disruption and…
Atlas Introduces New Security and Managed Detection and Response Tools At Atlas, we’ve used products from Huntress for Advanced Threat Detection (ATD) since 2021. Now, we’re adding to our cybersecurity stack and using tools from Huntress for managed detection and response and security awareness training. These tools provide added layers of cybersecurity to our managed IT…
What Businesses Should Know about ChatGPT ChatGPT is a name that seems to be everywhere these days. This new AI-powered chatbot technology has some businesses embracing it, others blocking it, and still others scratching their heads. For some organizations, ChatGPT can bring greater efficiencies. For others, it poses legal restrictions or unnecessary risks. And some…
Meet Customer Success Manager Nick Cawein Welcome to another Atlas Professional Services Team Member Spotlight! Here, you get to know more about our small business IT services staff. Learn about their career backgrounds, business advice, favorite hobbies, music and more – in their own words. This spotlight is on Customer Success Manager Nick Cawein. Nick…
Why Businesses Need AUPs According to research from Ladders, a U.S.-based company providing career news, advice and tools, 25% of all professional jobs in North America will be remote by the end of 2022. With many businesses allowing employees to work remotely either part time or full time, it’s important to have appropriate IT policies…
Welcome to another Atlas Professional Services Team Member Spotlight! Here, you get to know more about our managed IT services staff – from their career backgrounds and business advice to their favorite hobbies, music and more – in their own words. This spotlight is on Project Coordinator Nathan Cartmel.
Year Two: Atlas Completes SOC 2 Atlas Professional Services recently completed its examination for System and Organization Controls (SOC) 2 Type II compliance. This is the second year we conducted a SOC 2 audit and received a report on the organization’s controls relevant to security. Cybersecurity and compliance firm A-LIGN conducted a three-month SOC 2…
Windows recently released its newest operating system, Windows 11. This has many individuals and businesses wondering if they should now update their workstations and servers to the newest operating system. Windows 11 has some fun new updates and bells and whistles. However, there are certain hardware requirements and system requirements businesses should consider before updating to any new operating system.
As cybercriminals get more and more savvy, anti-virus and malware protection are no longer enough to protect businesses from cyberattacks. So, network and endpoint threat detection and prevention tools have become more important than ever. These include cybersecurity tools such as:
Striking it RICH with Client Bay Food Brokerage Welcome to the latest post in our “Striking it RICH” blog series! This series features Atlas clients, vendors, employees and supporters who embody one or more of our company’s Core Values: Relationships Integrity Collaboration Humor This month’s post features Bay Food Brokerage, a managed IT solutions client,…
