Industry-Leading IT Resolution Rates: How Atlas Does It At Atlas Professional Services, we understand that downtime caused by IT issues can significantly impact your business. That’s why we’re incredibly proud of our consistently high first-response service ticket resolution rate. We don’t just answer the phone; we strive to fix your IT problems right away, minimizing disruption and…
IT Disaster Recovery Best Practices from an MSP After a Hurricane In the aftermath of Hurricane Helene and Hurricane Milton, IT disaster recovery is top of mind for Tampa Bay businesses. Within a three-week period, our business community experienced flooding, widespread power outages and physical damage to office buildings because of the storms. At Atlas,…
Meet Technical Account Mgr/Client Resolution Specialist Jeremy Billie Welcome to another Atlas Team Member Spotlight, where you get to learn more about our staff! This spotlight is on Technical Account Manager/Client Resolution Specialist Jeremy Billie. Jeremy works with Atlas’ clients to identified IT-related pain points in their current environment, discuss possible solutions and establish both…
News: Atlas Names Tony Martinez CEO We are thrilled to announced we’ve hired IT executive Tony Martinez, MBA, as chief executive officer (CEO). Tony brings to the role 20 years of IT and cybersecurity experience. “As a USF alum and having spent the last 20 years in the greater Tampa Bay technology scene, I’m thrilled…
Get to Know Project Manager Samie Billie Welcome to another Atlas Professional Services Team Member Spotlight! Here, you get to know more about the people who serve our clients and make Atlas a great place to work. This spotlight is on Project Manager Samantha “Samie” Billie. Samie joined Atlas in 2016 as a receptionist, then…
Meet Solutions Architect/vCIO Ron Gaskins Welcome to another Atlas Team Member Spotlight, where you get to learn more about our staff! This spotlight is on Solutions Architect/vCIO Ron Gaskins. Ron recently joined us as Solutions Architect and Virtual CIO (vCIO). But, he previously held a service desk position with us for about a year back…
Plan to Succeed When Rolling Out New Technology in the Workplace Oftentimes, CEOs, CIOs and other executives are reluctant to roll out new technology in the workplace because they’re not sure how their staff will react. However, organizations must continuously evolve their IT systems to take advantage of opportunities for streamlining processes with automation, improving…
Get to Know Tom Flammia, Sr. Systems Engineer Welcome to another Atlas Professional Services Team Member Spotlight! Here, you get to know more about the people who have made Atlas their home for their IT careers in Tampa. This spotlight is on Sr. Systems Engineer Tom Flammia. But, before you get to know more about…
Get to Know Vice President of Business Development Terry Kincaid Welcome to another Atlas Professional Services Team Member Spotlight! Here, you get to know more about our managed IT services staff – from their career backgrounds and business advice to their favorite hobbies, music and more – in their own words. This spotlight is on…
Atlas Hires and Promotes Team Members Atlas is proud to welcome and congratulate recently hired and promoted employees. When it comes to information technology jobs, we pride ourselves on our people and doing all we can to support and encourage them. Congratulations to the following teammates: John Franz joins as Project Engineer III We’re pleased…
